Presentation Fairness Project
16/05/2023
The FAIRNESS project aims to promote arbitration as a mechanism for resolving consumer disputes between consumers and businesses and professionals, and as an alternative to the courts, in line with European recommendations. Through the Consumer Arbitration System, the parties voluntarily entrust an arbitration body, which acts impartially, independently and confidentially, with the decision on the dispute or conflict that has arisen between them in a consumer relationship. This decision, binding on both parties, has the same effectiveness as a judgement. Moreover, it is a confidential, impartial, independent, agile and free service.
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